#49: PPO Chronicles- Sanchi Bhaley, Deloitte USI

Sanchi did her Computer Engineering from Indian Institute of Information Technology, Design and Manufacturing, Kancheepuram in 2019. During graduation she interned with a consulting firm, where she got her first exposure to the field of HR. Here she learned about recruitment analytics andunderstood the importance of recruitment metrics in designing Business Strategies. This experience developed her interest in HR, and led her to pursue her MBA in HR from SCMHRD, Pune. Meanwhile she also worked with a startup, incubated at IIM, Nagpur where she got the exposure to work on planning of chef engagement activities, requiring her to plan activities to make sure Chefs are promoted on startup’s platform.

Her first corporate experience was with Deloitte. Her projectwas based on time and motion study of CRM activities across the India serving India (ISI) and India serving US business(ISU). The project involved finding out what have been some efficiency gains and process changes that the business has come across while they shifted from Offline mode to Virtual mode, from both India Business and US business context. CRMs are basically recruitment coordinators who would take care of scheduling, coordinating and initiating offer process of the candidates. At the start of project, she had to shadow the CRM and find out that how much time would CRMs take when candidates used to have in-person interviews versus how much time it is taking for the business to schedule an online interview. She had to find out the efficiency gain in terms of time savings for both the India and US business. The key here was that India business uses a totally different set of tools and structure for scheduling and coordinating interviews whereas US business uses Avature. Her task at hand was to find out what learnings can India business take from the US business and vice-versa. She had to also benchmark the scheduling strategies and interview practices that their competitor firms were adopting, and had to give a brief summary of what other tools can they adopt from theircompetitors to reduce the time taken to schedule and coordinate interviews.

She believes that her previous internship, played a big role, asit helped her to gain an understanding of recruitment metrics and its relation with devising business strategies. One of her observations was that no-show percentage had significantly reduced, which she was able to relate to her last experience’s understanding. 

Her recommendation for student interns is to spend enough amount of time on deciphering the problem statement. She emphasizes on understanding every key detail of the problem statement in parts and as a whole. She first spent nearabouttwo weeks entirely on understanding what the problem is, what are the deliverables, and what can she deliver. She suggests talking to different people in your team. Her networking key was to connect to people and ask them to help you reach out to more new contacts. This led her to have more data and insights on what are the requirements. Her next recommendation is to make sure that every day even if not asked, update your mentor and buddy on an email about what has been your progress for the day, and if there are any changes, make them immediately. She is thankful to her mentors for their support, and urges upcoming interns not tofeel dejected at any point. Take comments constructively, and always trust your potential. You know, you can do it, everyone is sailing in the same boat. Grab all the learning opportunities coming your way and capitalize on it. She asks interns to be assertive and ask the silliest of the doubts. She says that all are at the same level playing field, so put your best foot forward and do not be scared whether you hold workex or not.

-Jeet Sharma, Media and PR Team

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