Jeevan Tej, a computer science engineer, had a couple of years’ experience working with Accenture as an Application Developer. Later on, followed by his passion for analytics and business, he decided to pursue his MBA in Business Analytics from SCMHRD, where he got to work with RBL Bank at his summer internship. His dedication and perseverance coupled with his technical abilities led him to a PPO in RBL. Along with it, he also worked on several live projects with consulting firms
RBL Bank, formerly known as Ratnakar Bank, is an Indian private sector bank headquartered in Mumbai and founded in 1943. It offers services across six verticals: corporate and institutional banking, commercial banking, branch and business banking, retail assets, development banking and financial inclusion, treasury and financial market operations.
Jeevan’s experience was incredible, despite having no prior experience in the banking sector. At RBL, he was a part of the central operations team and his project during this tenure was to improvise the operational process and how can he ease a customer’s day to day interactions with the bank. In his internship he was able to gauge customer sentiments and analyse data with Python and other analytics tools, assist RBL with competitor analysis and in turn came up with solutions that benefitted the entire management at the bank. He was able to come up with some solid recommendations in internet banking, mobile banking, WhatsApp communication and banking chatbots in the distant infrastructure of the RBL bank, hence enabling him to capture even the minute of details. Healso contributed to RBL bank’s growth strategy with increased focus on digital banking, mobile banking and user-friendliness.
The special ingredient which made Jeevan Tej stand out from the crowd was his thorough dedication and research work in finding out the exact problem the bank was facing. Also, his mentor’s constant support and guidance helped him ace his project; since Jeevan believes in doing something that actually makes a difference and ease in the customer’s journey at the bank.
Jeevan’s advice to the junior batch states that one should show that intent and passion for learning from the very first day itself. Also, one should develop interest, gain general awareness, know the current trends and insights about the domain one is entering.